Why do your jams seem a bit thinner in texture than what I'm used to?

We don't use pectin, thickeners, stabilizers or extra sugar to thicken our products (that's a good thing!). Therefore, the texture is less viscous than common brands. Keeping your jam refrigerated will make it thicker, and for baking applications, feel free to heat jam with a bit of cornstarch. 

What is the shelf life of your jam?

Unopened jars stored in a cool, dark place will last 18 months, according to USDA guidelines. Once opened, we recommend consuming your refrigerated jam within two to three weeks. Remember: No preservatives and minimal sugar (that's a good thing) means eat it quickly!

Do you accept returns?

While we can’t accept returns on our products, we are happy to make things right. Shoot us an email at customerservice@tradestjamco.com and we will do our best to make you a happy customer!

What is your shipping policy?

Orders are shipped out within 24-48 hours, via traditional mail carriers. All orders generally arrive within 1-3 business days. You'll be jammin' in no time.

Are your jams vegan?

Yes! We don’t use any animal products in the production of our jams. They are also made in a gluten free facility. The ingredients are conveniently listed on each jar, but if you have any questions, just ask!
 

What does small batch mean?

All of the jams are made in low quantity batches, ranging from 300-1,000 jars. This ensures quality and allows for stronger flavor profiles.
 

Can I order a different size jam jar?

As of now, we only offer our 9 oz. size. But, we're hoping to bring our mini jars back soon!

Do you guys sell wholesale?

We sure do! You can learn more at tradestjamco.com/pages/wholesale.

I have food allergies. Can I consume your products?

All of our jams are made without gluten, nuts, eggs, fish or soy. If you have more questions, please don’t hesitate to leave us a message on our contact page.